Terms of service

Order Verification

The safety and security of our customers is the utmost priority of JOLE HAIR. To this end, JOLIE HAIR seeks to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. JOLIE HAIR has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:

The billing address on the customer’s order does not match the credit card used in the transaction
The shipping address provided in the order is different than the billing address
Unusual shopping patterns
Orders subject to verification may require supporting documentation before the order has shipped. To ensure a successful transaction, please ship your order to the billing address listed for your credit card. For any order verification questions, please email SHOPJOLIEHAIR@GMAIL.COM or call or text 404-980-9232 (Tuesday /Saturday 10am-7pm.



CANCELLATION POLICY

JOLIE HAIR LLC will process orders between 2-3 business days. If you decide to cancel your order and it was already shipped out, we will gladly refund your order with proof of cancellation attempt within 48 hours of ordering. Before issuing a refund we will have to have the hair back in our possession before refund process is complete. Purchases must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and saleable condition for refund. We will need you to send your original receipt back. We will not refund without original receipt. You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue a refund.

CANCELLATION BY JOLIE HAIR LLC

JOLIE HAIR LLC reserve the right to cancel your order and / or refuse to accept subsequent orders in certain situations.

If information given by customer is deemed fraudulent
If you have any questions on how to exchange hair please forward your questions to:

SHOPJOLIEHAIR@GMAIL.COM

INTERNATIONAL ORDERS

All customers are responsible for their own shipping, duty fees and custom charges. JOLIE HAIR will not pay those fees. The amount on the fees depends on the country rules and regulations in which this is outside of JOLIE HAIR prices.

Shipping and delivery can take up to 15 business days to receive.