Refund policy

RETURN POLICY

We at Jolie Hair LLC’s goal is to give you great quality hair for a great price. We want you to fall in love with our hair and customer service. We will accept returns in exchange for credit only. All exchange credit will be of final purchase price on your original receipt within 7 days of purchase.  Shipping fee is nonrefundable.

All purchases are final. For exchanges the hair must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original receipt back. We will not exchange without original receipt.  You will need the receipt inside the packaging before we issue a exchange credit.

We will only exchange 1 time. Please contact us at shopjoliehair@gmail.com  and we will forward you exchange instructions. During sales we do not offer exchanges. All sales are final.

We recommend that you send your package via US Postal Insured Priority Mail

as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair.

Exchange credit will be processed between 5-7 days. If you know what you will like to exchange for we recommend that you advise us before returning the hair. We will process your exchange and new order all at once.
When ordering please ensure correct address. Jolie Hair  LLC will apply a $10.00 undeliverable order and corrections to shipping addressed caused by customer error.